FREE GROUND SHIPPING ON ALL PURCHASES OF $49 OR MORE!
Most items ship within 1-3 business days. Shipping is available to all 50 states. Products are shipped either UPS Ground or USPS Media Mail. Each product states how an item is shipped. For orders less than $49, there is a flat shipping fee of only $4.95.
You may return most new, unopened items within 30 days of delivery for a refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). A $4.95 fee will be deducted for orders that received free shipping. ELECTRONIC MEDIA (CDs, DVDs, CASSETTES, CD-ROMs, VIDEOS, E-BOOKS, COMPUTER SOFTWARE AND PRODUCTS WITH AN INTERNET COMPONENT) CANNOT BE RETURNED OR REFUNDED. A restocking fee of up to 20% may be deducted for items returned opened (not in original shrink-wrap). NO REFUNDS WILL BE GIVEN FOR RETURNS THAT ARE NOT PRE-APPROVED.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
You should expect to receive your refund within 1-2 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (2 to 3 business days), and the time it takes your bank to process our refund request (3 to 10 business days).